Erasmus+ internships
Erasmus+ internship in client service and sales
Our clients write to our Warsaw office in seven languages, by phone, WhatsApp and the website. Trainees give the first answers, keep the CRM in order and follow each enquiry until the client has an offer.
- Field of study (ISCED-F 2013)
- 0416 Wholesale and retail sales; 0413 Management and administration
- Suits
- VET learners in sales, retail, office administration or customer service; students of business, management or international trade
- Language
- English B1, or Turkish
- Length
- 10 days to 12 months
What the trainee does
- Answer new enquiries in English or Turkish and find out what the client needs.
- Log every enquiry in the CRM: the service, the language, what is missing and the next step.
- Follow up with clients who have not replied, by e-mail or phone, with the mentor.
- Write client e-mails and short guides, such as the documents needed for a lease, in English.
- Join meetings with clients at our office.
A sample week
- Monday
- Team meeting; the open enquiries in the CRM
- Tuesday
- First answers to new enquiries
- Wednesday
- Follow-up calls with the mentor
- Thursday
- Client meetings at the office
- Friday
- Project time and a review with the mentor
Learning outcomes
Written the way Table A of the Learning Agreement asks for them.
- Knowledge
- How the sale of a financial product runs from the enquiry to the contract; what a CRM records and why; the GDPR rules for client data.
- Skills
- Asking the right questions; writing clear e-mails in English; keeping records complete; handling several enquiries at once.
- Competences
- Working with clients from many cultures; reliability with follow-ups; discretion with personal data.
Sample project
E-mail templates for the five most common enquiries, in English and in the trainee's own language, reviewed by the team and used after the placement.
Questions
Other placements at Nalan
- InsuranceMotor, health and property cover: comparing offers and checking documents.
- LeasingCar, van and machinery leases, from the quote to the handover.
- MarketingA website in seven languages, online ads and content that brings enquiries.
- Languages and translationReviewing a seven-language website and building a glossary of the trade.
Plan a placement with us
Send us the dates, the number of participants and their fields. We reply in English or Turkish.
Ask on WhatsApp
Or write to partners@nalan.pl
How we start
- 1You send the dates, the number of participants and their fields
- 2An online meeting; the signed letter of intent follows
- 3CVs, motivation letters and a short call with each candidate
- 4The Learning Agreement, signed by all three parties
Write at least 8 weeks before the start, or 12 weeks if your participants need a visa.